Shipping policy

JM Designs 3D ships orders using the United States Postal Service (USPS) and UPS. Once a package has been accepted by the shipping carrier, delivery is managed by that carrier.

USPS and UPS may occasionally experience delays, rerouting, weather disruptions, incorrect scans, or other delivery issues outside our control. JM Designs 3D is not responsible for packages that are delayed, rerouted, lost, stolen, or damaged while in the carrier’s possession.

Please confirm that your shipping address is complete and correct before submitting your order. JM Designs 3D is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Tracking Your Order

Tracking information will be provided after your order has shipped. Please allow time for the carrier’s tracking system to update.

If your tracking shows that the package was delivered but you cannot locate it, please:

1. Check around your property, mailbox, porch, garage, or other secure delivery locations.
2. Ask household members or neighbors whether they accepted the package.
3. Contact your local USPS office or UPS facility.
4. Allow an additional one to two business days, as some packages may be scanned as delivered before they arrive.

USPS Lost or Damaged Package Claims

If a package shipped within the United States is lost, damaged, or arrives with missing or broken contents, it may qualify for a USPS insurance claim.

Insurance may be included with the selected USPS service or purchased separately. Eligible shipments may include:

* Priority Mail Express® and other insured mail
* Collect on Delivery (COD) items
* Registered Mail® items with insurance

USPS claims may be submitted online at:

https://www.usps.com/help/claims.htm

Customers must retain all packaging, shipping labels, damaged items, and photographs because USPS may request them as evidence during the claim process.

UPS Lost or Damaged Package Claims

To report a lost or damaged UPS shipment or begin a UPS claim, visit:

https://www.ups.com/us/en/support/file-a-claim

Please retain the original packaging, shipping label, damaged merchandise, and photographs until the claim has been reviewed.

Shipping Delays

Estimated delivery dates are provided by USPS or UPS and are not guaranteed by JM Designs 3D. Carrier delays do not qualify for an order cancellation or refund when JM Designs 3D shipped the order within the stated processing time.

By placing an order with JM Designs 3D, you acknowledge and agree to this Shipping Policy.