Refund policy

Because every JM Designs 3D product is made to order specifically for each customer, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selections, color choices, personalization details, or other ordering mistakes made by the customer.

Quality Control

Every item is visually inspected before shipping for defects, misprints, damage, and significant discoloration. Because our products are 3D printed, minor layer lines, seams, surface variations, or slight color differences may occur. These are normal characteristics of the 3D-printing process and are not considered defects.

Defective or Damaged Items

In the unlikely event that your item arrives damaged or has a manufacturing defect, please contact us within 10 calendar days of delivery.

Your claim must include:

Your order number
A description of the problem
Clear photographs showing the defect or damage
Photographs of the shipping packaging, when applicable

Once the claim has been reviewed and approved, JM Designs 3D will replace the defective item as quickly as reasonably possible.

Claims submitted more than 10 calendar days after delivery, or claims submitted without clear photographs, may not qualify for a replacement.

JM Designs 3D reserves the right to determine whether an item has a manufacturing defect or normal characteristics associated with the 3D-printing process.